PRIVACY POLICY
PRIVACY POLICY
RealtyWest
Last updated: June 2025
This notice is provided in accordance with the Privacy Act 1988 (Cth) and the associated Australian Privacy Principles (APPs). RealtyWest Pty Ltd Trading As RealtyWest (ABN 82 397 681 395) is committed to protecting your privacy.
1. Information We Collect
We may collect personal information such as:
- Full name, address, phone number, and email
- Property ownership, tenancy details, references and employment history
- Identification documents
- Financial or payment information (when applicable)
- Website interaction data (e.g. IP address, browser type, cookies)
2. How We Collect It
We collect information:
- Directly from you via forms, applications, conversations or our website
- Through third-party platforms including REA, Domain, Facebook, or CRM tools like Rex
- From public records or databases such as Landgate, REIWA or tenancy databases
- When legally required under legislation such as the Real Estate and Business Agents Act 1978
3. Purpose of Collection
We collect this information to:
- Provide sales, leasing, and property management services
- Assist with tenancy applications and verification
- Send relevant property updates or marketing materials
- Administer our business operations and internal CRM
- Comply with legal obligations and reporting
- Improve our website and user experience
If you do not provide your personal information, we may not be able to deliver our services effectively.
4. Use and Disclosure
Your information may be disclosed to:
- Staff, contractors, and service providers
- Buyers, sellers, landlords, tenants and their representatives
- Tradespeople, utility providers, settlement agents, and insurers
- Platforms such as Rex CRM, and online advertising portals
- Legal or government authorities where required
- IT and cloud storage providers, including those located overseas
We ensure that any third parties we share information with comply with strict confidentiality and privacy obligations.
5. Overseas Disclosure
Some of our data processing or storage may occur offshore. Where this happens, we take all reasonable steps to ensure your data is protected to Australian standards.
6. Marketing and Newsletters
If you sign up through our website or interact with us, we may send you property updates, newsletters or marketing communications. You may opt out at any time using the unsubscribe link or by contacting us directly.
7. Website Tracking & Cookies
We may collect non-identifying data about your visit to our website using cookies and other analytics tools. This includes information like page views, referring URLs, and device/browser details. You may configure your browser to reject cookies, but this may affect site functionality.
8. Accessing & Correcting Your Information
You have the right to request access to or correction of personal data we hold. We may require verification of your identity and may charge a reasonable administration fee where permitted by law.
9. Complaints & Contact
If you have concerns about how we have handled your personal information, or wish to access or amend your records, please contact:
- Privacy Officer
- RealtyWest Pty Ltd ATF The Carma Trust Trading As RealtyWest
- Email: mail@realtywest.com.au
- Phone: 08 9277 7222
- Post: PO Box 3083, Belmont WA 6104
If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).
10. Changes to This Notice
We may update this notice from time to time to reflect changes in law or practice. The latest version will always be available on our website.
